Refund & Cancellation Policy — Counsel Diary

Effective 3 October 2026

All Counsel Diary Pro purchases are made through Google Play. Google processes the payment, so refunds are issued through Google Play to the payment method you used. This policy explains how to cancel and how to ask for a refund.

1. Try before you buy

The free version lets you check that the app suits you before paying. Free version: you can add up to 10 cases and use WhatsApp and PDF sharing during the first 30 days; documents, photos and voice notes (attachments) are free; restoring a backup brings back up to 10 cases. Pro: unlimited cases, hearing reminders and calendar, complete restore of backups, and WhatsApp and PDF sharing (including printing). If Google Play shows a free trial for a plan, you can cancel during the trial and you will not be charged.

2. Cancelling a subscription

Open Google Play → Profile → Payments & subscriptions → Subscriptions → Counsel Diary → Cancel, or in the app go to Settings → Counsel Diary Pro → Manage subscription.
Cancel at least 24 hours before the renewal date to avoid the next charge.
After you cancel, Pro stays active until the end of the period you have already paid for. We do not give partial refunds for the unused part of a period, except where required by law.
Uninstalling the app or deleting your account does not cancel a subscription.

3. Asking for a refund

Within 48 hours of purchase: you can usually request a refund directly from Google Play (play.google.com → Account → Order history → Request a refund, or Google Play Help). Google decides these requests under its own refund policy.
After 48 hours: contact us at support@binarybitz.com with the email of your Google Play account, the order number (starts with "GPA.") and the reason. We review every request and, where it is fair — for example you were charged by mistake, charged twice, or a Pro feature does not work on your phone and we cannot fix it — we issue the refund through Google Play.
We aim to reply within 5 working days. Once approved, the time for the money to reach you depends on Google and your payment method.

4. Lifetime purchase

Lifetime is a one-time payment. Refund requests for it follow section 3. If the refund revokes the purchase (see section 5), Pro is removed from the Google Play account used to buy it.

5. What happens after a refund

What happens to Pro depends on whether the refund also revokes the purchase:

Refund with revocation — Google normally revokes purchases refunded through Google Play's own refund request, and we revoke when we refund a purchase that should not continue (for example a mistaken or duplicate purchase). Pro for that purchase is switched off the next time the app checks with Google Play.
Refund without revocation — for example a partial or goodwill refund. Pro stays active for the period already paid (or, for lifetime, stays active).

Free version: you can add up to 10 cases and use WhatsApp and PDF sharing during the first 30 days; documents, photos and voice notes (attachments) are free; restoring a backup brings back up to 10 cases. Pro: unlimited cases, hearing reminders and calendar, complete restore of backups, and WhatsApp and PDF sharing (including printing). When the free period ends, a subscription ends or is cancelled, or a refunded purchase is revoked, the app does not lock or delete your cases: you can still open, view and edit existing cases, hearings, fees and documents, add attachments and make backups. Only the Pro features need an active Pro plan or promo code.

Pro bought on Google Play belongs to the Google Play account that bought it, not to your Counsel Diary account. On any phone signed in to that Google Play account, Pro comes back automatically or with Restore purchases — whichever Counsel Diary account is signed in on that phone. You do not need the original Counsel Diary account.

6. Not refundable

Promo codes and Pro obtained with them (they are free).
Periods already used on a subscription, except where required by law.
Purchases refused by Google because of suspected fraud or abuse.

7. Your legal rights

This policy does not take away any rights you have under the consumer laws that apply to you.

8. Contact

Binary Bitz — support@binarybitz.com